Privacy Policy
Last Updated: September 01, 2026
Auto Hoists USA (“Auto Hoists USA,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit or use our website, place an order, contact us, or otherwise interact with our services.
By using our website, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We may collect different types of information depending on how you interact with our website and services.
A. Information You Provide Directly
When you place an order, create an account, contact us, subscribe to our marketing communications, or otherwise interact with our website, we may collect:
Full name
Billing address
Shipping address
Email address
Phone number
Payment and billing information
Order details and purchase history
Information provided when contacting customer support
Marketing and communication preferences
Any other information you voluntarily provide to us
We do not intentionally collect sensitive personal information unless it is necessary to provide a service or comply with applicable legal requirements.
B. Information Collected Automatically
When you visit our website, certain information may be collected automatically, including:
IP address
Browser type and version
Device type
Operating system
Time zone
Approximate geographic location
Pages visited
Products viewed
Search terms
Referring website
Date and time of visits
Website interactions
Cookies and similar technologies
This information helps us operate, secure, analyze, and improve our website.
2. How We Use Your Information
We may use your personal information for the following purposes:
Process and fulfill orders
Process payments
Arrange shipping and delivery
Provide order confirmations and tracking information
Communicate with you regarding your orders
Respond to customer service requests
Provide technical support
Prevent fraud and unauthorized transactions
Maintain website security
Improve our website, products, and services
Analyze website traffic and customer interactions
Personalize your shopping experience
Send promotional emails when you have provided consent
Send SMS messages when you have provided consent
Comply with applicable laws and regulations
Protect our legal rights and interests
3. Payment Information
Payments made through our website are processed by third-party payment providers.
Depending on the payment method you select, your payment information may be processed directly by Shopify Payments or another authorized payment provider.
We do not intentionally store complete credit or debit card numbers on our own systems.
Payment providers may collect and process information according to their own privacy policies and terms.
4. Shopify
Our online store is powered by Shopify. Shopify provides the e-commerce platform that allows us to sell our products and services to you.
Shopify may collect and process personal information in connection with your use of our website, including information related to your purchases, device, browser, and interactions with our store.
For more information about how Shopify handles personal information, please review Shopify’s Privacy Policy.
5. Cookies and Similar Technologies
We use cookies and similar technologies to operate and improve our website.
Cookies may be used to:
Keep the website functioning properly
Remember preferences
Maintain shopping cart information
Understand how visitors use our website
Analyze website performance
Improve the customer experience
Measure advertising performance
Provide relevant marketing and advertising
Some cookies may be placed by third-party service providers that provide analytics, advertising, payment, or other services.
You can control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.
6. Analytics
We may use analytics services, such as Google Analytics, to understand how visitors interact with our website.
Analytics services may collect information such as:
IP address
Device information
Browser information
Pages viewed
Time spent on pages
Referring websites
General website activity
This information helps us understand website performance and improve our services.
7. Advertising and Marketing
We may use advertising and marketing technologies provided by third parties, including advertising platforms and social media services.
These technologies may allow us to:
Measure advertising performance
Understand customer interactions
Display advertisements that may be relevant to your interests
Measure conversions
Create audiences for advertising purposes
Depending on the services we use and your location, these providers may receive information about your interactions with our website.
You may be able to manage advertising preferences through the relevant advertising platform or your browser settings.
8. Email Marketing
If you choose to subscribe to our marketing communications, we may send you emails regarding:
New products
Special offers
Promotions
Discounts
Product updates
Company announcements
You may unsubscribe from promotional emails at any time by clicking the unsubscribe link included in our emails.
Please note that we may still send non-promotional emails regarding transactions or orders you have placed.
9. SMS Marketing
If you voluntarily opt in to receive SMS communications from Auto Hoists USA, you may receive recurring text messages regarding:
Order updates
Shipping notifications
Abandoned cart reminders
Promotional offers
Product updates
Customer review requests
Message frequency may vary.
Consent to receive marketing text messages is not a condition of purchase.
Message and data rates may apply depending on your mobile carrier and plan.
To unsubscribe from SMS marketing messages, reply STOP to the message you receive.
For assistance, reply HELP or contact us at:
Email: AutoHoistsUSA@gmail.com
10. Sharing Your Personal Information
We may share personal information with trusted third-party service providers when necessary to operate our business and provide our services.
These parties may include:
Shopify
Payment processors
Shipping and freight carriers
Order fulfillment providers
Website hosting and technology providers
Analytics providers
Advertising and marketing providers
Customer service providers
Fraud prevention and security providers
Professional advisors, where necessary
We do not sell your personal information for money.
We may also disclose information when reasonably necessary to:
Comply with applicable laws
Respond to legal requests
Comply with court orders or legal processes
Prevent fraud or abuse
Protect our customers
Protect our rights, property, or safety
Enforce our agreements and policies
11. Shipping and Order Fulfillment
When you place an order, certain information must be shared with shipping carriers, suppliers, fulfillment partners, or other service providers to fulfill and deliver your order.
This information may include:
Name
Shipping address
Phone number
Email address
Order information
This information is used only as reasonably necessary to process and deliver your order and provide related services.
12. Data Security
We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, disclosure, alteration, or destruction.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.
13. Data Retention
We retain personal information for as long as reasonably necessary to:
Provide our services
Complete transactions
Maintain business and transaction records
Comply with legal, tax, accounting, and regulatory requirements
Resolve disputes
Prevent fraud
Enforce our agreements
When personal information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.
14. Children's Privacy
Our website is not intended for children under the age of 13.
We do not knowingly collect personal information from children under 13.
If you believe that a child has provided personal information to us, please contact us so that we can review the situation and take appropriate action.
15. Your Privacy Rights
Depending on where you live, you may have certain rights regarding your personal information.
These rights may include:
The right to know what personal information we collect
The right to request access to your personal information
The right to request correction of inaccurate information
The right to request deletion of personal information
The right to request restriction of certain processing
The right to object to certain processing activities
The right to request portability of your information
The right to withdraw consent where applicable
The right to opt out of certain marketing communications
These rights are subject to applicable laws and legal exceptions.
To exercise a privacy right, please contact us using the information provided below.
16. California Privacy Rights
If you are a California resident, you may have additional rights under applicable California privacy laws, including the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA).
Depending on the circumstances, these rights may include:
The right to know what categories of personal information we collect and use
The right to request access to personal information
The right to request correction
The right to request deletion
The right to opt out of certain types of data sharing or targeted advertising
The right to limit certain uses of sensitive personal information, where applicable
The right to non-discrimination for exercising your privacy rights
We do not discriminate against customers for exercising applicable privacy rights.
To submit a privacy request, please contact us using the information below.
17. European Economic Area and UK Residents
If you are located in the European Economic Area, the United Kingdom, or another jurisdiction with similar privacy requirements, you may have additional rights under applicable data protection laws.
Where applicable, we process personal information based on legal grounds such as:
Your consent
Performance of a contract
Compliance with legal obligations
Protection of vital interests
Legitimate business interests
Public interest, where applicable
You may have the right to request access, correction, deletion, restriction of processing, objection to processing, or data portability.
You may also have the right to withdraw consent when processing is based on consent.
18. International Data Transfers
Because we work with service providers located in different countries, your personal information may be transferred to and processed outside your country of residence.
These countries may include the United States, Canada, Ireland, and other jurisdictions where our service providers operate.
Where required by applicable law, we take appropriate measures to help protect personal information when it is transferred internationally.
19. Third-Party Websites
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, content, or security of third-party websites.
We recommend reviewing the privacy policies of third-party websites before providing them with personal information.
20. Do Not Track
Some browsers offer a “Do Not Track” feature.
Because there is currently no universally accepted standard for responding to Do Not Track signals, our website may not respond to such signals in a uniform manner.
21. Automated Decision-Making and Fraud Prevention
We may use automated tools provided by Shopify, payment processors, or other service providers to help detect fraud, suspicious transactions, security risks, or unauthorized activity.
These systems may evaluate information such as IP addresses, payment information, device information, transaction history, and other technical data.
We do not intentionally use automated decision-making to make decisions that produce significant legal or similarly significant effects on individuals without appropriate safeguards.
22. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business practices, services, technology, or applicable legal requirements.
When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy.
We encourage you to review this Privacy Policy periodically to remain informed about how we handle personal information.
23. Contact Us
If you have questions about this Privacy Policy, wish to exercise an applicable privacy right, or have concerns about how we handle your personal information, please contact us:
Business Name: Auto Hoists USA
Phone: +1 (360) 325-8484
Email: AutoHoistsUSA@gmail.com
Business Hours: Monday–Friday, 9:00 AM–5:00 PM EST
Business Address: 11949 Westar Ln, Burlington, WA 98233, USA